The questions about Shipping & Delivery

Dear Valued Customer,
Thank you for choosing our independent store. To ensure smooth delivery of your order, please carefully review our shipping policy below:
1. Processing Time
  • Orders will be processed within 3-5 business days (excluding holidays).
  • Pre-order items may have extended processing times as specified.
  • You will receive a confirmation email containing your tracking number.
2. Delivery Coverage & Estimated Time
  • We ship worldwide (some restrictions may apply to certain countries/regions).
  • Estimated delivery time (for reference only):
    • International orders: 7-20 business days (subject to customs and logistics delays)
3. Shipping Costs
  • Calculated automatically based on product weight, dimensions, and destination.
  • Free shipping offers will be displayed at checkout. For any questions, please consult our store manager or live stream host.
4. Order Tracking
  • After shipment, you can track your package via the tracking link in your email.
  • International packages may experience additional delays during customs clearance.
5. Customs & Import Duties
  • International orders may incur customs fees/taxes, which are the recipient's responsibility.
  • We cannot prepay or cover these charges. Please check your local customs policies before ordering.
6. Receiving Your Order
  • Inspect your package upon delivery! If there is visible damage or discrepancies:
    • Take photos as evidence.
    • Contact our CS immediately.
  • Issues reported after signing for delivery without inspection will be the buyer’s responsibility.
7. Shipping Issues
Contact us at csmcherbora@163.com within 48 hours if:
  • Tracking shows no updates for 5+ days.
  • Package is lost/misdelivered.
  • Items are severely damaged.