The questions about Return & Refund
Dear Valued Customer,
Important Return Policy Notice:
Due to cross-border logistics restrictions, our store generally follows a "no return, no exchange" policy, except for quality-related issues.
Special Note for Blind Box Products:
Once opened, blind box items cannot be returned or exchanged under any circumstances.
However, we do offer a 30-day return policy for eligible items. You may request a return within 30 days of receiving your order.
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Non-quality-related returns: The buyer is responsible for return shipping costs.
Return Conditions:
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The item must be in its original condition (unused/unworn, with tags intact, and in original packaging).
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Proof of purchase (receipt/invoice) is required.
Return Process:
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Return address: Provided by customer service upon approval.
Note: Returns sent without prior approval will not be accepted.
Once approved, we will email you a return shipping label and detailed instructions. For any questions, feel free to contact us.
Inspection Notice:
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Please inspect your order immediately upon arrival.
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If possible, record an unboxing video for reference.
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Contact us right away if the item is defective, damaged, or incorrect.
Non-Returnable Items:
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Perishable goods (food, flowers, plants, etc.)
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Custom/personalized products & personal care items
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Hazardous materials (flammable liquids/gases)
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Sale items & gift cards
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Blind box products (once opened)
Exchange Policy:
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We recommend processing a return first (buyer covers return shipping).
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Once approved, place a new order for the desired item.
Refund Process:
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We will inspect the returned item and notify you of the refund status.
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If approved, the refund will be issued to your original payment method within 10 business days.
Note: Bank processing times may vary. If you don’t receive your refund after 15 business days, please contact us.
Thank you for your understanding and support!